Here’s everything you need to know about Virgin Media, including what its broadband, phone, TV and phone plans have to offer, plus how to get the best deals
Virgin Media was the UK’s first provider to offer broadband, home phone, TV, and mobile plans.
Today, it owns and operates its own fibre optic cable network, letting it deliver superfast broadband to swathes of the UK. Is the country’s most ‘supercharged’ broadband company the one for you? Read on and we’ll take a look at what you can expect from Virgin Media.
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*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.
What does Virgin Media do?
Virgin Media fibre optic broadband
All of Virgin Media’s broadband options are fibre optic, making them lightning fast and super reliable. They also come with unlimited downloads so you can stream, game, and browse without worrying about hitting the usage cap.
A range of speeds are on offer: M50 (average speed 54Mbps), M100 (average speed 108Mbps), M200 (average speed 213Mb), M350 (average speed 362Mb) and M500 (average speed 516Mbps).
Regardless of the package you choose, you’ll some extras thrown in as well. There’s internet security with Web Safe and F-Secure SAFE, ten email addresses with Virgin Media Mail, and Wi-Fi on the London Underground.
Virgin Media broadband works through its own cables, meaning a truly landline-free broadband connection is available. It’s also one of the only providers to offer nine-month contracts for students, and 30-day rolling contracts for people who need a short-term broadband solution.
The catch with Virgin Media is that it isn’t available everywhere. You can use our postcode checker to see if you can get it in your area.
What can I get on Virgin Media TV?
The main packages are Big bundle (110 channels), Bigger Bundle (220+ channels), Bigger bundle + Sports (225+ channels, including BT Sport and Sky Sports 4K) and Ultimate Oomph bundle (260 + channels). All come with a single V6 set top box as standard, with the exception of Ultimate Oomph that includes two V6 boxes for multi-room viewing.
All TV bundles include Virgin TV Go, so you can watch the channels you're paying for wherever you are on your smartphone, tablet or laptop.
There's also the option to sign up for flexible add-ons that Virgin Media calls Personal Picks. These operate on a 30-day rolling-contract basis and allow you to add Sky Cinema, BT Sports, Netflix, or themed bundles of international channels, factual channels, kids channels and more.
Check out our complete guide to Virgin Media TV channels to see what else you can get.
What can I get with Virgin Media home phone?
Virgin Media’s line rental comes with a few different phone packages to choose from: Talk Weekends, Talk More Weekends, Talk More Evenings and Weekends, Talk More Anytime, and Talk More International Anytime.
All include free weekend calls to UK landlines and mobiles, but if you’re chattier than that, you’ll want one of the bigger packages. Talk More Anytime includes anytime calls, for instance.
What are Virgin Media Oomph Bundles?
As a provider that offers TV, broadband, internet and phone – also known as a ‘quad-play’ provider – in the form of Big Oomph Bundles. These include the Big Oomph bundle, Bigger Oomph bundle and the Ultimate Oomph bundle – all of which get you fibre optic broadband, TV, home phone and a mobile SIM.
Why group my services together?
Grouping all the services you want into a ready-made bundle is a great way to save money, but they may not be suitable if you want to mix things up a bit. If you prefer video streaming to live TV, for instance, you may want the fastest broadband but only basic TV, in which case you’d be better off creating your own bundle.
What does Virgin Mobile offer?
Whatever kind of mobile plan you need, there’s a good chance Virgin Mobile will offer it. There are pay monthly, pay as you go, SIM only, and mobile broadband plans, and a good range of handsets - including fancy iPhones and Samsung Galaxies. Existing Virgin Media customers can get price breaks on mobile deals too.
It’s partnered with EE, which means fantastic coverage across the UK, including 4G.
What’s good about Virgin Media?
- Can save money by combining services in a ready-made Big Bundle or Ooomph package
- Very flexible packages with lots of options, so you can customise them exactly as you want them
- TV and broadband packages available on rolling 30-day contracts
- Even the cheapest package can handle a large household streaming, gaming and downloading at the same time
- Broadband doesn’t require line rental, meaning a broadband-only option is available
- One of the most comprehensive TV providers in the UK
- All home phone packages include free weekend calls to UK landlines, with the option to add more
- Virgin Mobile is partnered with EE, meaning good coverage
- Existing customers can get discounts on mobile plans
- Internet security with broadband packages, in the form of Web Safe and F-Secure SAFE
- Lots of extras are included (like Virgin TV Anywhere) or can be added on (like Sky Cinema)
What’s bad about Virgin Media?
- Virgin Media has less extensive coverage than other national broadband providers - use our postcode checker to see if you can get it
- Not the cheapest - providers like Plusnet or TalkTalk may offer better value deals if you don’t want all the bells and whistles
- Costly installation fees can apply
- All those complicated options can make choosing a package a tad confusing
See our full Virgin Media review for more.