BT offers fast fibre broadband with unlimited usage, a huge range of televised sport via its YouView set top boxes and a router that's among the best on the market.
What does BT offer?
In this guide, we’ll cover what you can get from BT, what we think are its strengths and weaknesses, and reviews from its customers.
As well as a standard 24-month contract, you can get BT ADSL broadband on a pay as you go basis, which is good news if you're looking for a short-term broadband solution. Perhaps for rented accommodation or a holiday home.
As is standard among household-name providers, BT's standard broadband comes with unlimited usage. So you won't have to worry about running up extra charges, or BT slowing down your connection for exceeding your limit.
Standard fibre broadband (fibre-to-the-cabinet broadband)
BT offers three standard fibre deals: Fibre Essential, Fibre 1 and Fibre 2, which offers average speeds of 36Mbps, 50Mbps and 67Mbps respectively. These are comparable to similarly priced standard fibre deals from Sky, Plusnet, TalkTalk and EE.
All three BT standard fibre are available on fairly long 24-month contracts, which are becoming increasingly common, and come with unlimited usage.
BT Full Fibre broadband
If you need an ultrafast service, BT offers a range of full fibre broadband packages. BT Full Fibre 100 gives you average speeds of 145Mbps, while Full Fibre 500 and Full Fibre 1,000 offer average speeds of 500Mbps and 1,000Mbps respectively.
All three packages include unlimited downloads, and a speed guarantee. If your broadband speeds dip below that threshold, BT will give you £20.
They're impressively speedy packages, but there is a downside. Not every area is able to get them yet, even if standard BT fibre broadband is available. Head over to a postcode checker to see if you can get one in your home.
When you sign up for BT broadband, you can also add TV in the form of flexible packs that you can change from month to month.
That's pretty handy if, for instance, you only really want BT Sport during the football season. Then once the season's complete, you could swap it for an entertainment pack.
Here's a precis of what each pack has to offer:
Entertainment - Includes the full range of Freeview channels, as well as Sky Atlantic, Sky Arts, Comedy Central, AMC and 300 box sets on-demand from Now TV.
Big Entertainment - Gets you all Sky Cinema channels and over 1,000 movies on demand. Plus everything you get with the Entertainment pack too.
Sport - This includes the full range of BT Sport channels and Box Nation. Coverage includes 52 live Premier League games per year, as well as live games from the Champions League and Europa League.
Big Sport - Gets you everything that's in the Sport pack, as well as all 11 Sky Sports channels offering 128 live Premier League games, Formula 1 and The Ashes.
VIP - Pairs everything from the Big Sport and Big Entertainment packs, with HD versions of Now TV, Sky and BT Sport channels.
BT's TV offering is based around its YouView set top box, which lets you pause, rewind and record Freeview channels, and access lots of on-demand TV.
It’s all very nicely integrated - for example, if you miss an episode of your favourite show, you can simply scroll back to it in the interactive guide and start watching it on the relevant catch-up service.
However, YouView doesn't have quite the same breadth of features as Sky Q and Virgin Media. So if you want a state-of-the-art set top box, you may want to take a look at their TV packages instead.
BT packages require you to take a BT landline too. This is because in most instances your broadband is delivered in whole or in part by BT's Openreach telephone network.
As well as landline, you'll get a choice a call add-ons. The cheapest option is Unlimited Weekend Calls, which lets you call UK landlines for free on Saturdays and Sundays.
You can also choose Unlimited Evening & Weekend Calls, for inclusive landline calls on weekends and between 7pm and 7am on weekdays. Or Unlimited Anytime Calls, which offers inclusive landline calls at any time.
BT offers phone contracts and SIM-only plans, which give you a choice of 1GB, 3GB, 10GB, 20GB or 100GB of data per month, as well as unlimited texts, and inclusive minutes to landlines and mobiles.
BT Mobile's range of contract phones includes iPhones, as well as models from Samsung, Huawei, Sony, OnePlus and Google. Alongside top-of-the-range phones, there are handsets for those of us on a budget too.
All customers get the BT Sport app free, as well as free BT Wi-Fi hotspot access, and more. And if you have BT broadband, you get a £5 discount on your monthly mobile phone bill.
Whether you’re setting up your own business or a home office, BT Business is almost certain to be a better choice than home broadband.
BT Business packages are primarily aimed at small and medium-sized businesses, and range from those that are suitable for sole traders to superfast unlimited options that for good for offices.
You can also get leased lines, static IP addresses and more.
BT existing customer deals
BT offers exclusive, personalised deals to existing customers, which generally allow you to add extras to your existing package for free or at a much lower cost.
By signing up for multiple services from the same provider, you’ll generally save cash and get a single bill that's easier to keep track of.
What’s good about BT?
- ADSL and standard fibre are available almost everywhere
- Has arguably the broadest choice of packages - there’s an option to suit most types of user
- Truly unlimited packages with no fair usage policies or traffic management - perfect for heavy users or anyone who wants peace of mind they can use the web as much as they like
- BT fibre optic broadband is great for families and shared houses where lots of people use the internet at the same time
- Online storage and BT router included with all packages
- More affordable TV than Sky or Virgin Media
- Lots of extras for TV, including more channels and on-demand box sets and movies
- Full BT Sport suite, including Champions League coverage free with some TV packages
- The Champions League is exclusive to BT Sport
- Sky Sports Main Event and Extra available with TV packages
- Affordable and simple to understand mobile phone plans
- High-quality phones available on pay monthly contracts
- Widest 4G network coverage in the UK
- Discounts on mobile phone plans for existing BT customers
- Mobile plans come with lots of extras, including the BT Sport app
What’s bad about BT?
- BT fibre optic broadband isn’t available everywhere - use our postcode checker to see if you can get it where you live
- Broadband is typically more expensive than other Openreach providers
- Not the cheapest broadband or line rental in the UK
- BT's set top box has fewer features than Sky or Virgin Media
- Champions League not included with BT broadband-only packages - requires an extra monthly subscription
Compare BT with other broadband providers by checking out our provider reviews.